ISO 20000 has published.
http://blog.joycode.com/adam/archive/2005/12/18/69106.aspx
服务管理标准ISO 20000发布了，基于以前的BS 15000，主要内容也分为两个部分：
- ISO 20000-1: this is the Specification for Service Management. It is this part against which the formal certification scheme operates.
- ISO 20000-2: this is the Code of Practice for Service Management. It offers practical guidance and recommendations, and supports the first part of the standard.
ISO 20000与ITIL的关系如下图所示：
购买的价格还不低，第一部分169美刀，第二部分189美刀。