2005年12月9日 - 随笔

Compuware ITG

http://www.compuware.com/it-governance/default.htm

http://mediaproducts.gartner.com/gc/webletter/compuware/issue2/index.html

http://mediaproducts.gartner.com/gc/webletter/compuware/issue2/gartner1.html

Business demands IT value ... Compuware delivers
Solutions that maximize the business value of your technology investments
IT Governance and Management
Manage and align your entire IT portfolio

Client Relationship and Demand
Project, Application and Infrastructure Portfolio Management

Resource Management
Project and Request-driven Work
Time and Costs
Finance and Budgets
Knowledge Management
Employee Performance


Development
Develop
Analysis and Design
Model-driven Pattern-based Development
Debug and Code Analysis
Testing
Tuning

Quality Assurance
Requirements Management
Risk-based Test Management
Unit, Functional and Load Testing
Test Data Management
Quality Discipline

Operations

Manage
Simplify end-to-end service delivery
End-user Monitoring
Proactive Troubleshooting
Performance Tuning
Cost Management
Service Assurance
Production Data Management

Support
Manage demand for IT services to control costs and satisfy clients
Client Self-service Portal
Call and Request Tracking
Workflow Management
Time and Cost Tracking
Client Satisfaction Surveying
Support Staff Performance Management
Knowledge Base

Professional Services
Combined skilled professionals, best practices and repeatable methodologies
T.B.D.

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